To have access to all features on a new CyberGhost installation (e. See also the next passage 'Use of account after re-installation'. If you get an error message saying your key has already been activated and is therefore not valid anymore, this code has already been used for this or a different account. If the mail's still missing, please contact the seller you bought the product from. Very often the missing mail has just been filtered and moved after receiving. If you haven't yet received a mail with an activation code, please first check your spam/junk folder. If you received an activation key via email, there is no automatic activation and you have to enter the key manually in either your CyberGhost client or directly in your account management page. Some users have different CyberGhost accounts, so it's important to make sure one is logged in the same account one used when making a purchase. If you want, you can contact support by yourself and send your billing confirmation, so it can be checked, why an activation didn't occur. If CyberGhost is responsible, your request will be forwarded to us on the very same day and activation will be made up for. From there you will get an explanation, why the process has been interrupted. If your paid subscription has not been activated immediately, please contact the respective vendor, you bought the product from (see here for contact details). Your subscription is waiting there for you. Please log in to your client with exactly the same account, if not done already. Auto-Activation | Manual Activation | Re-Installation | Ordering/Payment Problems My recurring subscription has not been activated automaticallyĪfter successfully ordering and paying a recurring CyberGhost subscription it will be automatically activated in the account, you were logged into when starting the purchase.
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